Politique de remboursement

RETURNS & REFUNDS

We want you to love your That Pretty Girl order. ♡

If you change your mind about your purchase, you have 14 days from the date you receive your order to request a return.

HOW TO REQUEST A RETURN

To request a return, please complete our Return Request Form on our website within 14 days of receiving your order.

Please include your order number, email address, the item you wish to return, and the reason for your return.

We will review your request and provide you with the return instructions.

RETURN CONDITIONS

Items must be returned in their original condition, unused, unworn, undamaged, and with their original packaging.

We reserve the right to refuse a return or reduce the refund amount if the item has been used, damaged, or handled beyond what is necessary to inspect its condition.

Return shipping costs are the responsibility of the customer, unless the item is defective, incorrect, or otherwise covered by applicable law.

REFUNDS

Once we receive and inspect your returned item, we will process your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Refunds will be processed within the timeframe required by applicable law.

Original standard shipping costs will be refunded where required by applicable law. Additional costs resulting from choosing a more expensive delivery option will not be refunded.

DAMAGED OR INCORRECT ITEMS

If you receive an incorrect or defective item, please contact us as soon as possible at hello.thatprettygirl@gmail.com with your order number and photos of the item.

We will review the issue and provide you with the appropriate solution in accordance with applicable law.

QUESTIONS

If you have any questions regarding returns or refunds, please contact us at hello.thatprettygirl@gmail.com.

Thank you for choosing That Pretty Girl. ♡